Pre-Owned #71826- Louis Vuitton Damier Azur Neverfull PM Tote Bag N41362

At Bicbrand Luxury, we mainly rank and sell products in 8 stages of "S", "SA", "A", "AB", "B" , "BC" , "C" , and "D" , according to the condition.

condition rank list

S / Unused

SA / Product in very clean condition, close to unused

A A / product in good condition with almost no scratches or stains

AB / Good condition with some scratches and stains

B / Products with a feeling of use such as scratches and dirt

BC / product with conspicuous scratches and stains and a strong feeling of use

C / To Quality and functional problems. Visible defects and smudge. Secondhand

D / Products with large scratches or stains, or items that interfere with use

* The rank is for the item itself, and does not apply to accessories, etc.

*The rank is based on our regulations, so if you are concerned about the condition, please contact us before purchasing.

* We do not accept any returns or exchanges due to complaints such as rank differences.

*Details of condition (damage, etc.) are not all information provided. Please note that there is damage other than the listed information.

All products sold by Bicbrand Luxury come with a certificate of authenticity from Legitmark or Real Authentication.

Legitmark and Real Authentication are widely recognized professional appraisal institutions in the second-hand luxury goods industry.

For details, please refer to the official website:

https://www.legitmark.com/en

https://realauthentication.com/

About returns and refunds

Please return items using the original packaging in which they were delivered. If the original packaging is not available, please use another box suitable for safely returning the item. For international returns, please avoid using boxes with food or animal designs, as these may cause customs delays. All branded packing materials (e.g., dust bags, boxes, cases, etc.) originally included with the product must also be returned.

Return policy

Returns are accepted within 5 days of delivery. Items must remain in unused condition with the original security tag attached. In most cases, the customer is responsible for return shipping costs and an 8% restocking fee will apply. Exceptions are made for defective, damaged, or significantly misrepresented products. Certain categories are Final Sale and non-returnable.

Refunds

Refunds are processed once returned items have been received and inspected. They are issued via the original payment method in accordance with the customer’s financial institution policies. Shipping and handling charges are non-refundable.

Defective or incorrect products

If you receive an item that is defective, damaged, or not as described, please contact us with photos before preparing the return.

Contact information

Email: service@bicbrand.jp
Business Hours: 9:00 AM – 7:00 PM (EDT)

Return address

Room 402, Tamada Building
3-25 Ikutamae-cho, Tennoji-ku
Osaka-shi, Osaka-fu 543-0072
Japan

For full details, please refer to our Refund Policy.

Shipping & Delivery Policy

Orders are processed after payment confirmation. If payment is completed by 9:00 AM (JST), items are shipped within 2 business days. Please note that shipping services are closed on weekends, national holidays, and long holidays.

Delivery arrangements and shipping costs

Domestic (Japan): UPS / Yamato Transport – Free shipping. Global: UPS – Free shipping for Oceania, Europe, Asia, Africa, Canada, and Latin America. All orders ship from our Osaka Head Office. Delivery office stops are not supported.

Delivery method and tracking

Tracking numbers are included in the shipment notification email. For address changes or special requests, please contact the courier directly with your tracking number.

Multiple orders

Orders are generally packed individually. In some cases, items may be consolidated at our discretion.

Customs and tariffs

Domestic (Japan): No tariffs. United States: Duties/tariffs covered by our company. Other international destinations: Customs duties and tariffs are the customer’s responsibility.

Long-term absence or refusal

If a package is returned due to long-term absence or refusal, resending requires the customer to cover round-trip shipping costs. Additional fees apply for re-delivery.

Lost or damaged goods

If a package is lost, we will refund the full order within 2 business days after confirmation. For courier-related damages, we will accept the return and cover shipping costs after confirmation.

For full details, please refer to our Shipping Policy.