Shipping policy

Estimated delivery time

The delivery of the product will be processed in order after the order and payment have been received.

If you order and pay by 9:00 am, we will ship it to you within 2 business days.

*Shipping services are closed on Saturdays, Sundays, national holidays, and long holidays.

About delivery arrangements and shipping costs

【For Japan】 Sagawa Express

Addressee

postage

 in Japan

free

 

OverseasJapan Post

Addressee

postage

Asia

free

Oceania, Europe

free

 

OverseasUPS

Addressee

postage

Canada

free

America

free

 

About delivery method

Delivery will be made by Sagawa Express for domestic shipments, and by Japan Post/ups for overseas shipments.

The shipping company will be determined by the product ordered and the destination area. It is not possible to specify the shipping company.

*We cannot respond to delivery office stop or delivery office stop.

Regarding the delivery status, please refer to the shipping company's inquiry service based on the tracking number that is included in the "Order Shipment Notification" e-mail sent at the time of shipment.

If you would like to change the delivery address or have any other requests at the time of delivery, please check the tracking number and contact the delivery company directly.

Redelivery within Japan

If you wish to redeliver due to your absence, please contact the shipping company based on the absence slip.

Regarding bundling of products ordered separately

Since each order is packed individually, we cannot ship products with different order numbers together.

About Tracking Package Number

You can track the delivery status of packages shipped from our shop. Please enter the inquiry tracking number that is included in the "shipment completion email" from our shop.

sagawa express⇒ Baggage inquiry service

▼ Click here for shipping by international EMS or UPS ▼

Japan Post⇒ Baggage inquiry service

UPS ⇒ Baggage inquiry service

About long-term absence and refusal to receive

If you would like to resend an item that has returned to our store due to a long absence or refusal to receive it,We will resend it after paying the round-trip shipping fee.

*The product storage period at Sagawa Express is about one week.

*For international EMS shipments, the storage period varies depending on the country of delivery, so please inquire directly with your local post office.

*Items once shipped cannot be redelivered or forwarded to another address. Please note.

If you refuse to receive the item or come back for a long period of time, we will invoice you for the round-trip shipping fee and handling fee (1,000 yen) at a later date.

In addition, in the case of resending at a later date, we will charge the shipping fee for resending.

Please be aware of this before purchasing.