Refund policy

When returning an item, please use the original packaging in which it was delivered.

If the packaging is not available, for example after it has been destroyed, please provide another box suitable for sending the item in its entirety and return it to us. For returns outside of Japan, we recommend that you use a box that does not contain food or animal designs so that customs clearance can proceed smoothly.

If a branded box is used as the packaging and returned, the item will be considered used and no refund will be given. Also, please return all branded packing materials such as dust bags, boxes, cases, etc. that were included with the product when it arrived. Details of our return policy can be found in the "Return Policy" section below.

Return policy

Please check the following before proceeding with the return procedure. If the conditions are not met, we may not be able to accept your return.

1. Within 30 days after receiving the goods.

2. The BICBRAND tag/brand tag is still attached.

3. Unused, unwashed, undamaged condition.

4. The items included in the product are in the condition at the time of delivery.

(Boxes, tags, warranties and instructions, accessories such as oil, cases, lids, caps, etc.)

We cannot accept returns if the item is missing items. note that.

5. If the product is returned due to customer's convenience, the shipping fee will be borne by the customer.

6. When returning the product, there is no specified shipping company, but please use a trackable shipping company.

7. Please return the product you wish to return to the address listed below together with your purchase statement.

8. Even if 14 days have passed since we informed you of the return, if we cannot confirm the arrival of the returned item, we will not be able to accept the return.

9. In the unlikely event that there is a problem with the product that arrived, it is not limited to the above.

We apologize for the inconvenience, but please contact us first. 

About refund

  1. As soon as the returned item arrives at the seller and has been inspected and accepted, we will begin the refund process (inspection may take up to a week).
  2. Refunds will be made according to the payment method and exchange rate selected by the customer at the time of purchase. Refunds are usually processed within 14 business days, but may vary slightly depending on the closing date and payment date of each credit card company. Please note.
  3. Shipping and handling charges incurred at the time of purchase are not eligible for refunds.

About the return of defective products

We make every effort to ensure that the ordered products are delivered to you in good condition. In the unlikely event that the item you received is defective or damaged, or if you receive an item that does not match the item description, we kindly ask you to provide an image showing the condition of the item before preparing the return. above, please contact our email customer service.

 

Contact information

TAKEDA CO.LTD. Online shopping manager

Address: 402 Tamada Building, 3-25 Ikutamamae-cho, Tennoji-ku, Osaka 543-0072

Phone: 06-6777-9074

Mail: service@bicbrand.jp

[Inquiry window business hours]

10:00-17:30 (excluding weekends and holidays)